Know Before You Go (FAQs)

Frequently asked questions

Tickets and the Team Store are CARD ONLY.

Concession Stand is CASH or CARD.

Seating is General Admission. This means it is first-come, first-served seating. With the exception of our Season Ticket Holders who have labeled seats! 

Gates will open 1 hour before First Pitch on regular games. Gates will open 30 minutes before First Pitch on Double Headers.

No lawn chairs are allowed on the concourse. We have plenty of seating for our fans! 

No pets are allowed at Joe Becker Stadium. 

No Sunflower Seeds.

No tobacco products. No Vaping.

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What is considered a rain out?

If the Jailbirds make it to the 5th inning, it is considered a full game. If it is a rain out before the 5th inning, your ticket is exchangeable to another game.

My game was rained out! What now?

General Admission Tickets can be transferred to another game during the season. Just show us your original ticket and we will exchange it for a new game.

How will I know if a game is rained out?

Ticket holders will receive an email if the game is rained out. It will also be posted on social media.

Can I get a refund on my ticket?

Tickets are non-refundable but transferable between games. We hope you can make it to another game! 

Do children need a ticket?

Kiddos 2 and under do not need a ticket. Everyone else will need a GA a ticket to attend!

What is a Young Bird Season Ticket?

A Young Bird Season Ticket is a GA ticket to every regular season game for fans 13 and under. Young Bird Season Tickets must be purchased with a regular season ticket.